Knowledge Base & Service Directory

All our RVs come standard with a one-year complimentary membership to REV Assist – our 24/7 emergency roadside assistance service. REV Assist is intended for emergency use only.

For non-emergency situations, please contact your selling dealer, a REV RV authorized dealer, or REV RV Owner Relations at
800-322-8216
for assistance options and support.

Members throughout the U.S. and Canada are covered for fuel, towing, batteries, slide-outs, and lockouts.

After the complimentary first year approaches expiration, renewing your membership is fast and easy. Follow the renewal link provided by REV Assist or call
855-268-0414
to extend REV Assist – and your peace of mind – for one, two, or three years at a time (fees will apply).

After signing up for REV Assist, you can contact
(877) 904-1473
to coordinate assistance.

Before contacting REV Assist, please have the following information ready:

• RV VIN number
• Current location
• Detailed description of the issue
• Whether the RV is drivable or disabled

The Renegade RV Family provides several ways for RV owners to locate the closest authorized dealer or service center. It is important to use an authorized Renegade RV dealer to ensure repairs and service are completed in accordance with manufacturer guidelines.

Option 1: Renegade Website

On the top right of Renegade RV’s website, click on the “Find a Dealer” button, or visit the link below. The tool allows you to search for a dealer by city, state, or ZIP code and filter results within a selected mileage range.
Find a Dealer

Option 2: Renegade Customer Service

If you are unable to locate a repair facility online, Renegade Customer Service can assist you at
warranty@renegaderv.com,
or you can schedule a repair directly with the Factory Service team at
service@renegaderv.com.

Option 3: REV Assist

If you are on the road or need emergency help, call REV Assist at
877-904-1473.
They can guide you to the nearest authorized service facility.

If you need to sign up for REV Assist, call
855-268-0414.

Helpful Tips

• Have your Unit # (K**-***) ready when scheduling an appointment.
• Schedule well in advance to confirm service appointment availability and any expenses that may be associated with repairs or services.
• Verify that the dealer services your specific RV brand and model.

There are multiple options available when you need assistance with your RV. Choose the option that makes the most sense based on your situation.

OPTION 1: Contact a dealership
Schedule a service appointment with the dealership that sold you the RV or an authorized Renegade RV dealer. Authorized dealers are trained to diagnose and repair Renegade RV products. They can even submit warranty claims when applicable. For help finding a dealership, refer to the “locate a dealer” website feature.

OPTION 2: Contact Renegade Customer Service
If you need assistance locating a dealer or if the concern cannot be resolved through a dealer, contact Renegade Customer Service at
warranty@renegaderv.com.

For after-hours emergency assistance, call
574-333-1847 and leave a detailed message about your emergency and a callback number. A Renegade team member will return your call.
Hours: Monday–Sunday 4:00 PM–10:00 PM ET

OPTION 3: Contact REV Assist
For any urgent issues, contact REV Assist for immediate 24/7 support at
877-904-1473.
If you need to sign up for Rev Assist, call
855-268-0414.

OPTION 4: Contact Chassis Manufacturer
If your concern is chassis related, please use one of the numbers below for 24/7 assistance:

FREIGHTLINER: 800-385-4357
MERCEDES: 800-367-6372

To address your concern as quickly and effectively as possible, take note of a few key details before reaching out: your name, contact information, RV’s Unit # (K**-**), pictures of the issue (if possible), and any relevant details such as warning lights or weather conditions.

For a positive customer experience, send an email to
warranty@renegaderv.com.

You can also utilize the “Contact Us” section within Renegade RV’s website:
https://www.renegaderv.com/contact/

To address your concern as quickly and effectively as possible, take note of a few key details before contacting us for assistance. For example, your name, contact information, RV’s Unit # (K**-**), and pictures of what you’re looking to have addressed (if possible).

For a positive customer experience, please send an email to
parts@renegaderv.com.

You can also utilize the “Contact Us” form at
https://www.renegaderv.com/owners/parts/

To address your concern as quickly and effectively as possible, take note of a few key details before contacting us for assistance. For example, your name, contact information, RV’s Unit # (K**-**), and pictures of what you are looking to purchase (if possible).

All parts sales are final, but if a part arrives defective or incorrect, please follow the steps outlined below:

You can initiate your return request through the following official channels:

• Email: Send your request, including the order details and reason for your return, to
  parts@renegaderv.com
• Online: Use the “Contact Us” section at
  https://www.renegaderv.com/owners/parts/
  and include your order details plus the reason for your return.

To qualify for a return, an authorization is required It must be completed within 60 days of the original invoice date and must be in new condition in original packaging. Restocking fees and shipping charges may apply.

You can initiate a request through the following official channels:

• Email:
  parts@renegaderv.com
• Online:
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Please be sure to provide the order number, material number, and reason for the request, as well as your contact information: name, phone, and email address.

Your refund will be processed once your returned part is received and inspected at our warehouse. Refunds are issued back to the original payment method that was used at order placement. Please allow 7-10 business days for processing. If you have not received your refund, please refer to the FAQ on contacting Parts.

You will be provided with a Limited Coach (House) Warranty and a Structural Limited Warranty.

1-year, unlimited miles

Factory workmanship defects and covered components may include:

• Plumbing systems
• Electrical systems
• Heating and air conditioning systems
• Slide-out mechanisms
• Cabinetry and furniture
• Windows and entry doors

• Normal wear and tear
• Routine maintenance items
• Cosmetic concerns after delivery
• Damage caused by lack of maintenance or misuse
• Aftermarket or unauthorized modifications

Structural warranties cover the structural integrity of the roof, sidewalls, and sub-floor.

3 years or 36,000 miles (whichever occurs first)

Yes, the chassis warranty is provided by the chassis manufacturer (Freightliner, Peterbilt, Ford, Mercedes). Your chassis warranty typically covers:

• Engine
• Transmission
• Axles
• Steering and suspension
• Brakes

Yes, many appliances and their components have separate manufacturer warranties, such as:

• Household appliances (e.g., refrigerator, washer/dryer, dishwasher, etc.)
• Furnace
• Water heater
• Air conditioner
• Generator

Any appliance warranty registrations must be completed and submitted to the OEM immediately upon the initial retail sale. Your dealer should assist with this process.

• Lack of required maintenance
• Water damage caused by neglected sealant maintenance
• Unauthorized modifications
• Improper repairs

Warranty coverage is tied to the RV Unit # (K**-***), not the owner.

Yes, warranty coverage is transferable. Check your owner’s manual for details.

Locate your Unit # (K**-***) and contact Renegade RV via email at
warranty@renegaderv.com.

Owner relations can provide the following information:

• Warranty start date
• Warranty expiration dates
• Covered components
• Open recalls or service campaigns

Warranty repairs must be performed by an authorized Renegade RV dealer or service center.

If you need assistance locating an authorized dealer, contact Renegade Customer Service at
warranty@renegaderv.com.

You can also reference the FAQ on locating the nearest Renegade RV repair facility.

Your routine maintenance schedule is typically located in your Owner’s Manual or Warranty & Maintenance Guide that was provided at delivery. Inside the guide it outlines what service is required and when.

Your RV’s towing capacity depends on chassis limits, hitch rating, and weight ratings. The correct towing capacity is calculated as: GCWR minus Actual Loaded RV Weight.

You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

GCWR (Gross Combined Weight Rating) is the maximum allowable weight of your RV plus the vehicle or trailer you are towing. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

GVWR (Gross Vehicle Weight Rating) is the maximum your RV itself can weigh when fully loaded. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

Even if GCWR allows higher towing, you cannot exceed the hitch’s rated capacity. The lowest-rated component always governs. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

• Federal Certification tag inside the RV (driver area, cabinet, or entry door)
• Owner’s Manual
• Chassis manufacturer (Freightliner, Ford, Mercedes)
• Renegade Customer Service at
  warranty@renegaderv.com

• Supplemental braking system
• Proper tow bar and safety cables installed by a certified professional
• Proper lighting and wiring

Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

Yes. Over-towing or use of improper equipment (such as long drop hitches) can cause drivetrain damage, braking issues, structural damage, and may void warranty coverage. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.